Information Technology/Systems Adoption in the Public Sector

State government has been moving from manual and paper-based processes to digital services. However, divide, declining trust in technology, low IT/IS adoption rates by public sector employees are important challenges for successful delivery of e-government services citizens. Previous studies the area have mainly focused on This paper examines rather than citizens focus is non-market environment state agencies. A research model proposed based theory planned behavior (TPB) technology acceptance (TAM) which extended include divide related constructs technology. To test model, a survey was conducted among early adopters Office 365 at Illinois Department Transportation (IDOT) Springfield Chicago. The contributes sector. findings also provide insightful design practical implications deployment